MICHAIL CHALIAMANIS

Deliver prompt and effective technical assistance to employees, resolving hardware, software, and network issues to minimize operational downtime.

Manage user accounts and access permissions, ensuring compliance with security protocols and optimizing system access for various departments.

Collaborate with senior IT staff to escalate complex issues and implement solutions, contributing to overall system stability and performance.

Maintain detailed documentation of support requests and resolutions, enhancing knowledge base efficiency for future problem-solving.

Delivered customized server management and hosting solutions for diverse clients, leading to improved system performance and reliability.

Designed and managed private VPN systems and DNS configurations, significantly enhancing network security and data privacy for client operations.

Implemented robust server maintenance and optimization strategies, reducing potential downtime and ensuring continuous service availability.

Provided comprehensive on-premises and remote technical support for employee PCs and equipment, resolving diverse hardware and software issues for hundreds of users.

Executed full endpoint management across Windows and Linux environments, ensuring optimal performance and security for critical operational infrastructure.

Administered Active Directory user and computer accounts, streamlining access and managing software deployments to enhance organizational efficiency.

Managed over 100+ fiber-to-the-home (FTTH) service requests and client communications monthly, optimizing service delivery workflows.

Coordinated effectively with field technicians to ensure seamless FTTH installations and rapid issue resolution, significantly reducing service disruption.

Maintained meticulous records of client interactions and technical solutions, improving data accuracy and supporting efficient service tracking.

Monitored and secured premises by managing access control systems and logging visitor entries, enhancing facility security protocols.

Provided exceptional customer service and security assistance, resolving inquiries and ensuring a professional and secure environment for all visitors.

Managed daily visitor logs and access permissions for a high-traffic facility, ensuring compliance and operational efficiency.

Delivered technical support for a wide range of telecom services (fixed, mobile, IPTV, DTH TV), resolving an average of 20+ client issues daily.

Diagnosed and resolved client issues efficiently using Siebel CRM, contributing to high first-call resolution rates and operational effectiveness.

Maintained high customer satisfaction by ensuring timely resolutions and effective communication, improving client satisfaction and retention.

Developed and designed multiple client websites, ensuring optimal user experience and achieving faster load times through performance optimization.

Provided custom hosting solutions and ongoing maintenance, ensuring 99.9% uptime and robust security for client web assets.

Managed all aspects of website development from conception to deployment, delivering tailored digital solutions on schedule.

Provided online troubleshooting and technical support to a global user base, successfully resolving a wide array of software and hardware issues.

Efficiently diagnosed and resolved complex technical problems, improving user productivity and satisfaction across various platforms.

Developed clear, concise solutions and guidance for users, enhancing their understanding and self-sufficiency in technical matters.